* Where is the store based?
We are based in Portugal.
* About our products
* About our products
Every piece in this store is handmade, crafted one by one with carefully selected materials: lace, velvet, delicate charms, and quality metals. Each creation is unique and made with attention to every detail, from the first stitch to the final finish.
* Payments & Taxes
* Payments & Taxes
What payments methods do you accept?
At the moment we accept Paypal.
Are customs duties included in the prices?
Are customs duties included in the prices?
For EU orders, no additional VAT will be charged upon delivery.
For other countries: customs fees may vary by destination and are not included in the prices.
* Shipping
* Shipping
How long will it take to fulfil my order?
Usually, it takes 3~5 business days to fulfill the orders.
Do you ship worldwide?
Yes we do. USA shipping is not available at the moment.
All orders are sent by registered mail with tracking number.
How to track my order?
Do you ship worldwide?
Yes we do. USA shipping is not available at the moment.
How much is the shipping cost?
For Portugal and European Union - 7euros
For the rest of the World - 11euros
For the rest of the World - 11euros
All orders are sent by registered mail with tracking number.
How to track my order?
Please track your order at
Or
https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?lang=def
Which shipping carriers do you use?
Which shipping carriers do you use?
Local carries accepting registered mail service.
What is the estimated delivery time?
What is the estimated delivery time?
Europe: 5~7 business days
Other countries: 7~14 business days.
* Return & refunds
* Return & refunds
Can I return a product if I no longer want it?
We do not accept returns for unwanted and/or custom items.
What is the return policy?
What is the return policy?
We take extra care with preparing the orders before shipping, but if by any chance your item arrives damaged, you can return it up to 14 days after you receive your package. We will cover the shipping costs.
What is the refund process?
What is the refund process?
All refunds will be processed back to the original payment method and cannot be redirected to another payment method.